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Refund policy

If you're not happy with your purchase from PatrolStore, send it back within 14 days (21 days for BFPO addresses) or if faulty our items are covered by a minimum of 30 days warranty and we'll provide you with a replacement or a refund*.

Unlike other online retailers there are no handling or administration fees and no second postage charge - all you pay is the cost of returning the goods to us and we will send your replacement completely free!

** (Limited to one free exchange per item, further exchanges will require a fee equal to the original P&P charge unless the item is faulty.)

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a refund or re delivery of a replacement or alternative product.

Please bear in mind we will not normally contact customers when processing a return unless there is a problem with instructions given on the returns form.

To help us deal with your return efficiently, please note the following information:

  • Please ensure that returned goods are well packed to prevent damage.
  • Items should be returned with their original undamaged packaging and tags must not be removed. If you do not have the original packaging, please contact Customer Services on 0800 999 4411. Blister Packs once opened, cannot be returned. Items with damaged packaging or tags removed will be only accepted if they are faulty.
  • Any item returned using our prepaid label will have the label fee deducted from their refund or exchange as we do not offer free returns. You are welcome to send back your item at your own cost but this is done at your own liability

Returns for exchanges or refunds are charged as follows:
- Royal Mail Tracked 48 @ £5.25
- Collect Plus @ £5.25

  • We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
  • Some goods are covered by the manufacturers' warranty and you are requested to comply with the manufacturers' directions pertaining to them.
  • Where an item is damaged or defective please contact our customer services team at info@patrolstore.com before sending anything back to arrange a warranty claim.
  • We do NOT refund any postage costs unless the item is faulty
  • If an item's packaging is damaged then we will deduct a £10 re-boxing fee off of the refund.
  • Items must be returned as they were delivered - in a clean, re-sellable condition with tags still attached and no signs of use.
  • All items must be tried on indoors, if an item is worn outside then the returns procedure will be invalidated and rejected.
  • If you are unsure about your eligibility to return then please call us on 08009994411

* For hygiene reasons we cannot accept returns of earpieces or underwear. 

** Free exchange limited to UK Mainland Only. Orders outside UK Mainland will require a secondary postage charge equal to the original.

*** Please try on clothing or boots very carefully WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.


Returns to be sent to:

Unit G, The Courtyard Business Centre,

Lonesome Lane,

Reigate,

Surrey,

RH2 7QT

Please note that if an item's packaging is damaged then we will deduct a £10 re-boxing fee off of the refund.

COMPLETE YOUR ONLINE RETURNS APPLICATION HERE

Warranty Information

We proudly stand behind the quality of our products and offer a basic 12-month warranty period from the date of purchase. However, it's important to note that some goods may be covered by the manufacturers' warranty, and in such cases, you are kindly requested to comply with the manufacturers' directions.

Please be aware that suppliers' warranty periods may vary and may differ from the stated 12 months. We encourage you to check the specific warranty terms associated with each product.

Please see our warranty page here for more details