Terms and Conditions

Contact Us
Orders
Delivery Costs & Terms
Returns
BFPO & VAT Free Purchasing
Out of Stock Items
Data Protection/Privacy
Methods of Payment
Age and Legal Restrictions on Specific Goods
Legal

Contact Us

Patrol Store
Darby House
Bletchingley Road
Merstham
Redhill
Surrey
RH1 3DN
Tel: +44 (0)1737 642424
Fax: +44 (0)1737 642666
enquiries@patrolstore.com

Orders
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. Our acceptance of an order takes place when we despatch the order.

By advertising the goods, we are under no obligation to provide them. We may refuse to accept an order:
- where goods are not available;
- where we cannot obtain authorisation for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.

The list is not exhaustive and there may be other reasons for not accepting an order.

Payment has to be made at the time of order for web-based sales and no credit can be given. Customers making bulk purchases on behalf of a government or commercial organisation, under certain circumstances may be given credit; this should be arranged through Patrol Store.

Delivery Costs & Terms

Our policy is to dispatch orders, made before 3pm, the same day for next day delivery. Boots or items over 2kg, made before 3pm, are dispatched the following day for next day delivery. There are no deliveries on Sundays or bank holidays. 5.11 products are dispatched from a separate warehouse; they will be processed the same day, for delivery in 3 days. BFPO delivery times differ greatly.

Items occasionally go out of stock. You will be informed within 1 working day if an item you have ordered is out of stock.

We welcome enquiries about delivery times, methods, insurance and tracking on 01737 642424 or enquiries@patrolstore.com.
We currently do not provide web-based sales outside the UK or BFPO. However, if you are an overseas customer, please call 0044 1737 642424 or email enquiries@patrolstore.com for more information.

POSTAL RATES

UK Mainland Cost

0-0.5kg £2.75
0.5-1kg £3.45
1-2kg £4.95
2-10kg £6.49
10-20kg £7.49
20-30kg £8.49

Highlands & Islands of Scotland
IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

0-0.5kg £2.75
0.5-1kg £3.45
1-2kg £4.95
2-10kg £12.25
10-20kg £12.95
20-30kg £13.45

N Ireland, Isle of Man & Isles of Scilly
BT, IM, TR21-25

0-0.5kg £2.75
0.5-1kg £3.45
1-2kg £4.95
2-10kg £16.85
10-20kg £17.25
20-30kg £17.85

Channel Islands

0-0.5kg £2.75
0.5-1kg £3.45
1-2kg £4.95
2-10kg £12.95
10-20kg £13.35
20-30kg £13.95

BFPO

0-1kg £3.85
1-2kg £4.95
2-10kg £11.95
10-20kg £13.95
20-30kg £17.95

Note: there is currently a 2kg weight restriction to BFPO addresses in Afghanistan and Iraq.

Please call to discuss deliveries weighing more than 30Kg on UK: 01737 642424 or international: 0044 1737 642424

Returns
If you’re not happy with your purchase from Patrol Store, send it back within 14 days (21 days for BFPO addresses) and we’ll provide you with a replacement or a refund.

To help us deal with your return efficiently, please note the following information.

  • In all cases you should call Patrol Store on 01737 64 24 24 prior to making a return.
  • Items should be returned together with a corresponding order confirmation email, delivery note or invoice along with brief explanation for the reason for return.
  • Items should be returned with their original undamaged packaging.
  • Items with damaged packaging will only be accepted if they are faulty. We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
  • Please ensure that returned goods are well packed to prevent damage.
  • Some goods are covered by the manufacturers’ warranty and you are requested to comply with the manufacturers’ directions pertaining to them.

BFPO & VAT Free Purchasing
All items are shown inclusive of UK VAT at 17.5% (VAT Number 862 3170 36).

Do you have a BFPO address? Click here.

Outside Europe? Customers who have a delivery address outside the European Union (EU) do not have to pay UK Value Added Tax (VAT) and this includes members of HM Forces at BFPO addresses outside the EU. Personnel outside the EU will have the cost of their basket (order) recalculated at checkout with the VAT deducted.

Inside Europe? HM Forces personnel with a delivery address outside the UK but inside the EU may also be exempt from paying VAT but only when a correctly completed and signed form 15(10) has been provided. This form is available for download during the online ordering process or by clicking here.

Customers who give a BFPO delivery address in the EU will have their order processed, but it will not be despatched until the completed 15(10) has been supplied. If within 14 days the 15(10) has not been submitted, the order will be cancelled.

It is a criminal offence to make false declarations relating to your tax status.

Personnel serving on HM Ships are not VAT exempt.

There is currently a 2kg weight restriction on parcels to Iraq and Afghanistan.

Out of Stock Items
If we cannot provide an item we will despatch the parts of the order that are available and contact you to inform you of the delivery times of items out of stock. It may also be possible to provide an alternative item.

Data Protection/Privacy

We take data protection and your privacy very seriously. Being from the police and military environments ourselves, we understand its importance.

Patrol Store is run by NSI (HQ) Ltd, part of the NSI group. The NSI Group undertakes never to pass your data on to any third party, apart from the information necessary for delivery purposes. We are registered under the Data Protection Act and maintain your details securely. Any items sent to you by Patrol Store are sent without any identification showing that the package is from a police, military or security source. The address for any returns is similarly ‘sanitised’.

In return we ask that the data you supply us is both accurate and complete. If it is not, or we reasonably suspect it is not, we reserve the right not to fulfil orders placed.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

For your information, ‘cookies’ are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

If you have any queries regarding data protection or your privacy, please feel free to Contact Us.

Methods of Payment
Credit/Debit Cards
We accept all major credit cards.

Please note that for security purposes, items will only be delivered to the registered cardholder’s address. The only exception to this rule is if you can supply a Police, BFPO and certain Military addresses for delivery.

Cheque/Postal Order Payment
Make your purchases on-line in the normal way and choose the ‘cheque via post’ option. Please make cheques payable to “Patrol Store” and send them together with a covering letter stating what items you wish to order, including your order number (written clearly on the back of your cheque) that can be found on your confirmation email to:

Patrol Store
Darby House
Bletchingley Road
Merstham
Redhill
Surrey
RH1 3DN

Goods will only be dispatched once cheques have cleared our account. Please send cheques by registered mail only.

PayPal
We are able to accept PayPal as an alternative to credit cards.

BACS/Wire Transfer
Please send payment to:
Account name: Patrol Store
Barclays Bank
Sort Code: 20-23-97
Account number: 83076342
If BACS payment is made, please send BACS advice to the above address or by fax to: +44 (0) 1737 642 666.

Please quote your order number as the refference.

Telephone Orders
We can accept orders over the telephone with a valid credit/debit card. Please call +44 (0) 1737 642424. Please note that the office is manned Monday to Friday, 9am-5pm.

Payment must clear before your order can be dispatched.

Age and Legal Restrictions on Specific Goods
Please note that certain items such as knives, can only be supplied to persons over the age of 16. This is to comply with current UK Law on such items. It is your responsibility to check that any item you order is legal within your jurisdiction.

Patrol Store may make checks it deems necessary to ensure UK Laws are not contravened.

We can accept no responsibility for any loss due to seizure of goods by authorities.

Purchases of handcuffs and restraints are restricted items and checks may be made to ensure that they are being distributed to persons using them for lawful purposes.

Weapon sights are not regarded as part of a firearm as directed by The Firearms Act 1968 and therefore there is no restriction in their supply.

Legal
English Export Law
Patrol Store’s obligations are subject to the export administration and control laws and regulations of England. The purchaser has to fully comply with such laws and regulations in the export, resale, or disposition of products.

Any orders accepted by Patrol Store from a purchaser based outside England are with the understanding that the ultimate destination of the products is the country indicated therein. Diversion of the products to any other destination contrary to English law is prohibited. Accordingly, if the foregoing understanding is incorrect, or if the purchaser intends to divert the products to any other destination, the purchaser shall immediately inform Patrol Store of the correct ultimate destination.

Licence
1. You are permitted to print and download extracts from PatrolStore.com for your own use on the following basis:
(a) no documents or related graphics on PatrolStore.com are modified in any way;
(b) no graphics on PatrolStore.com are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
2. Unless otherwise stated, the copyright and other intellectual property rights in all material on PatrolStore.com (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from PatrolStore.com other than in accordance with clause 1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use PatrolStore.com automatically terminates and you must immediately destroy any downloaded or printed extracts from PatrolStore.com.
3. Subject to clause 1, no part of PatrolStore.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4. Any rights not expressly granted in these terms are reserved.

Website Access
Whilst we make every effort to ensure that PatrolStore.com is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to PatrolStore.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Disclaimer
Whillst we endeavour to ensure that the information on PatrolStore.com is correct, we cannot guarantee the accuracy and completeness of the products on this website. We may make changes to the products shown on this site, or to the products and prices described in it, at any time without notice.

The products shown on PatrolStore.com are listed "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to PatrolStore.com.

Liability
1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999

 

 
Continue Shopping...